Our Policy

Office Hours

Appointment Policies

Please arrive 15 minutes prior to your scheduled appointment time to check in. Patients who arrive more than 15 minutes after their scheduled appointment time may be asked to reschedule.
We require 24 hours’ notice if you are unable to keep your appointment. This will allow us ample time to schedule another patient who may have an urgent need.

Testing Policy

All diagnotic testing scheduled in the office of Premier Heart are subject to the following cancellation policy as follows:

(Technicians are scheduled in advance and are paid by our office to be here for your scheduled diagnostic test or procedure.)
Cancellations for scheduled office diagnostic testing must be made 48 hours prior to office diagnostic testing.
Failure to notify the office in less than 48 hours prior to the scheduled diagnostic procedure or testing will result in a bill sent directly to the patient for $50.00. This is not a covered medical insurance benefit and will be payable to the office directly by the patient.

Medical Records

We request that you have any recent medical records forwarded to our office prior to your first appointment. Please complete the form, “Authorization for Release of Information”, and submit to your previous physician so we may review those records in collaboration with your current records.

All requests for medical records can be done through the patient portal or please contact the office.

Financials

Copays are due at the time of your visit. We accept cash, check or credit card.
All outstanding balances are to be paid in full at the time of your visit unless payment arrangements have been made with Premier Heart.
All self-pay patients are requested to pay for their visit in full at the time of service.
Failure to get necessary referrals prior to visit may result in you being responsible for the bill.

Prescriptions

Please have your pharmacy request a refill or you may also request through the portal or by calling the office. Please give a minimum of 72 hours’ notice for a refill.

Patient Code of Conduct

Our goal at Premier Heart is to treat every patient and their family with dignity and respect. It is our expectation that when communicating with our providers and staff our patients will be respectful and courteous. Patients who exhibit disrespectful, abusive behavior or inappropriate language will be discharged.